Resume Floating in The Cloud

My Journey from IT to Working in The Cloud

About Me

An IT Professional with over 15 years of experience in Healthcare and Software Engineering environments. Skilled at evaluation and implementation of cross platform hardware and software solutions to enhance business unit productivity. Experienced at developing procedures and workflows that facilitated ongoing collaboration with users, managers, and executive staff to provide technical solutions on a regional and global scale.

Technical Skills

  • Windows Desktop/Server
  • Virtualization
  • Mobile Device Management
  • Security
  • Web Development
  • OS X
  • Server Management
  • Client Hardware

Soft Skills

  • Regional and Global Project Lead
  • Cross BU collaboration
  • Mentor for Technicians
  • C-Level VIP Support
  • Technical Liason for BU's
  • Creative Problem Solving
  • Documentation Writer
  • Led Multi-BU Global Group

Certifications

 Amazon Web Services

     July 2021 - Certified Cloud Practitioner

         Verify Certification

 ITIL

      October 2011 - Foundations V4 

Professional Education

 Stanford Center for Professional Development

      October 2019 - Using Cryptography Correctly

      Course Overview Verify Course Completion

      October 2019 - Exploiting and Protecting Web Applications

      Course Overview Verify Course Completion

      November 2019 - Writing Secure Code

      Course Overview Verify Course Completion

 EC-Council

      August 2017 - Certified Ethical Hacker v9

      Course Overview Verify Course Completion

Work Experience

 Silicon Valley Bank - Contractor

    Level II Technician | May 2019 - May 2020 | Santa Clara, CA 

  • Contributed to a company-wide migration to Windows 10 and Office 365 by testing the process, updating documentation, migrating users to new laptops and providing post migration support.
  • Contributed to TechCafe Project by working with Management to enable feature in ServiceNow, deploying iPad’s for user interface, assisting local and remote sites with configuration, creating documentation and training technicians on usage.
  • Contributed to Support Documentation by identify/updating out of date documents and creation of documentation for new processes.
  • Provided solutions to customer problems escalated from HelpDesk and Level I Technicians at local and remote locations

 Space Systems Loral - Contractor

    Level II Technician | 2017 - 2019 | Palo Alto, CA 

  • Led Beta Program and Production rollout of BlackBerry UEM Mobile Device Management solution, including development of End User and Support Documentation.
  • Contributed to the Executive Onboarding Process by identifying hardware and accessory requirements, working with management to create and document process and design of physical setup requirements
  • Led project to consolidate approximately 5000 users from two buildings into one within Business required timelines
  • Supported users in a cross-platform environment that is domain, physical and network separated to enable data and resource restrictions required for military, Non-US Customers and IP protection

 VMWare

   System Administrator | 2007 - 2016 | Palo Alto, CA 

  • Lead global group that developed policies and procedures used to provide client models that met technical and financial requirements while being available at all global engineering sites.
  • Contributed to the server building, hardware testing, image qualification and Office\Teams 365 integration for a migration from an in-house imaging to a Windows 2016 based solution
  • Directed project to create a single company wide set of Client Standards. This enabled reduction of available global models from 29 to 10 providing savings in relation to hardware on hand, image and system support.
  • Built PaaS Hardware Store based on ServiceNow allowing users to choose from available client hardware models
  • Windows/Linux Server Management to provide services including image deployment, self-service software delivery, distribution of ISO installers, and pre-built Virtual Machines
  • Coordinated evaluation and testing of technologies for possible usage in environment; including drive encryption, VDI upgrades, Mobile Devices, Touchscreens, Windows 10 deployment methods and wireless accessories
  • PaaS Administrator, Support and Developer for Web Based App allowing Add/Remove/Change requests to Global DataCenters through ServiceNow based interface.
  • Lifecycle Management of client hardware through ongoing collaboration between Vendors, Management, Business Units and Global Support Groups.

 Novellus Systems - Contractor

    Level I Technician | 2006 - 2007 | Santa Clara, CA 

  • Provided direct support for Executive Staff including desktop and conference room A/V Hardware.
  • Provided end-user support for escalations from HelpDesk.
  • Handled break/fix of hardware located in clean rooms, requiring dressing out in a “bunny suit”.

 Ochsner Clinic Foundation

   Clinic Team and Project Lead | 2001 - 2005 | Jefferson, La 

  • Lead team of 8 technicians that provided support for main campus and 15 satellite clinics.
  • Primary contact for support of VIP Doctors and Executive Staff in clinic
  • Primary support for all Apple based systems, including Cardiology, Medical Illustration and Audio Visual Departments
  • Lead project to upgrade and expand Clinic IT systems to enable HIPPA support, digital patient records, integration of Doctor’s notes and digital pharmacy records via OCW application built in accordance with HIPPA regulations.
    • Replace 2000+ mainframe terminals with Dell PC’s
    • Install additional 2000 PC’s into exam rooms and areas needing coverage.
    • Replace 300+ dot matrix printers with 500+ laser printers.
    • Deploy in-house built Ochsner Clinical Workstation on all PC’s to be used as the default method of accessing and working with Patient Records.
  • Disaster Recovery - Hurricane Katrina August - September 2005
    • Returned to site via National Guard convoy after initial evacuation to assist the team that stayed onsite during the storm.
    • Lived onsite while providing network and computing resources to On-site personnel, FEMA, The Red Cross and The National Guard while they used the Hospital as a base of operations.
    • Collaborated with Network, Logistics and Facilities teams to bring IT systems back online.

Personal Projects

 This Blog and Profile Site

    Cloud Resume Challenge - Forrest Brazeal

  • This project used the following technologies to complete
    • AWS - S3, CodePipeline, CloudFront, DynamoDB and Route53
    • WebDev - HTML, CSS, Javascript and Github
  • Built out a site using HTML/CSS/Javascript on my local system. I used a free template from Start Bootstrap and built out a basic site.
  • I already had a Github account, so I created a new repository for the site. I installed the desktop version and pushed the local folder to the new repository.
  • Built out an automated workflow using CodePipeline in AWS connecting my Github Repo to an S3 bucket with adjusted permissions to allow for static websites.
  • Made more significant adjustments to the site with content and images to verify workflow was working properly.
  • Documented the project to help others that are working on the same type of thing.

 AWS Project - Mythical Mysfits

    AWS Tutorial - Build a Modern Web Application

  • This project used the following technologies to complete
    • AWS -
    • WebDev -
  • Build a static website, using Amazon Simple Storage Service (S3) that serves static content (images, static text, etc.) for your website.
  • Host your application logic on a web server, using an API backend microservice deployed as a container through AWS Fargate.
  • Externalize all of the mysfit data and persist it with a managed NoSQL database provided by Amazon DynamoDB.
  • Enable users to registration, authentication, and authorization so that Mythical Mysfits visitors can like and adopt myfits, enabled through AWS API Gateway and its integration with Amazon Cognito.
  • Capture user behavior with a clickstream analysis microservice that will record and analyze clicks on the website using AWS Lambda and Amazon Kinesis Firehose.
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